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Procedure for handover of original movable/ immovable property documents to the legal heirs in case of deceased borrower

1.   Mortgage Loan (Loan Against Property/Home Loan)

On event of demise of property owner/sole borrower or co-borrowers, the following process to be followed by the legal heirs for collecting all the original property documents upon full & final settlement/repayment of the loan.

Documents to be submitted by the legal heirs:
Along with any existing borrower or co-borrower or property owner (as the case may be), legal heir(s) should visit the RF Branch where loan has been serviced. Legal heir should carry photocopies (duly attested) of all the below mentioned documents for submission. If required by the branch officials, original documents to be provided for the purpose of cross verification:

Post Submission of the Documents: On submission of the above documents the Company will initiate due diligence, after which the company will inform the legal heirs/borrower/co- borrowers for collection of the original title documents from the branch post loan is closed. Company will endeavour to return the documents within 30 working days of closure of the loan account, provided the legal heirs provide all co-operation and there is timely submission of all the requisite documents as stated above, all the legal heirs unanimously agree to receive the documents without any dispute and there are no any legal hurdles involved in handing over of the documents. If there are any delay in handing over of the documents beyond the 3 0 days as aforesaid, the Company shall communicate to the legal heirs the reason for such delay.

Note: The above-mentioned procedures are the broad guidelines and not exhaustive. Any other documents submitted by customer which are not mentioned above, shall be subject to necessary allied checks and due verification by the Company.

Annexure Download
Affidavit Cum Indemnity Download
Application for Deceased claim Download
Specific Power of Attorney Download

2.   Two – Wheeler Loan

On event of demise of borrower, co-borrower (who is registered owner of the vehicle), the following process to be followed by the legal heirs of the deceased borrower or co- borrower for collecting necessary documents such as No Dues Certificate, Form 35, Letter to RTO etc. for removal of hypothecation charge on the vehicle, upon full & final settlement/repayment of the loan.

Documents to be submitted by legal heirs:
Along with any existing borrower or co-borrower, legal heir(s) should visit the Branch from where loan has been serviced. Legal heir should carry photocopies (duly attested) of all the below mentioned documents for submission. If required by the branch officials the original documents to be provided for the purpose of cross verification:

Post Submission of the Documents: On submission of the above documents the company will initiate due diligence, after which the company will inform the legal heirs/borrower/co- borrowers (as the case may be) for collection of the hypothecation release documents from the branch post loan is closed. Company will endeavour to provide the documents within 30 working days of closure of the loan account, provided the legal heirs provide all co-operation and there is timely submission of all the requisite documents satisfactory to the company. If there are any delay in handing over of the documents beyond the 30 days as aforesaid, the Company shall communicate to the legal heirs the reason for such delay.

Furnishing of necessary documents for removal of Hypothecation:

Documents necessary for removal of Hypothecation such as No Dues Certificate, Form 35 and Letter to RTO will be issued to the legal heirs of the deceased owner of the vehicle as per the procedure set out in this document.

Note: The above-mentioned procedure are the broad guidelines and not exhaustive. Any other documents submitted by customer which are not mentioned above, shall be subject to necessary allied checks and due verification by the Company.

Annexure Download
Affidavit Cum Indemnity Download
Application for Deceased claim Download
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