Refund & Cancellation

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Refund Policy

At Bazaari Finance, we strive to provide the best possible service to our customers. However, we understand that sometimes situations arise where a refund may be necessary. Please read our refund policy below for details on how refunds are processed.

• Refund Eligibility: Refunds are granted only for transactions where the customer has paid an excess amount due to a failed transaction or multiple payments for the same service. Refunds will not be provided if the customer has used the service or accessed the product.
• Refund Process: Customers must request a refund within 7 days of the payment date. Requests can be made by sending an email to customercare@bazaarifinance.com with the transaction details, including the transaction number and any payment receipts if available.
• Refund Method: Approved refunds will be processed electronically to the original payment method within 1 month from the acceptance of the refund request. Bazaari Finance will not be responsible for delays caused by third-party payment gateways or banks.
• Partial Refunds: If a customer has more than one loan account with Bazaari Finance, any excess amount paid will be adjusted towards one or more loan accounts at the discretion of Bazaari Finance. In such cases, the customer will be notified.
• Refund Limitations: Refunds will not be processed if the payment was successful and the service was rendered or the product was delivered as expected. Bazaari Finance assumes no responsibility if the payment instructions were incomplete, delayed, or not honored by the customer's bank or payment service provider.
• Cancellation: If a transaction is canceled due to issues on the customer’s side (e.g., incorrect details, insufficient funds), no refund will be provided. Refunds are only processed for amounts paid in excess due to failed or multiple transactions.
• Refunds for Failed Transactions: In the case of a failed transaction where the amount was debited from the customer’s account but the transaction did not complete, the responsibility to initiate a refund lies with the customer’s bank or payment service provider. Bazaari Finance is not responsible for processing refunds for failed payments due to technical issues with the payment gateway or the customer’s bank.
• Communication of Refund Status: Once a refund is processed, customers will receive an email notification confirming the refund transaction. If the refund cannot be processed for any reason, customers will be informed within 7 days of the refund request submission.
• Contact Information: If you have any questions about our refund policy or need further assistance, please contact us at:
  • info@bazaarifinance.com
  • +91 96940 22000